POLICIES / FAQ

Exchange Policy

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In store we do not offer refunds or exchanges, but when purchasing online we will gladly exchange for a different size or different item if what you purchased didn't workout, as long as it is exchanged within 7 days of receipt! Please note that customer is responsible to pay for ALL shipping fees including the cost to ship the exchange item. Clearance/Sale items are final sale, no exceptions. Bodysuits/Bathing Suit, accessories, and white items are ALL final sale.

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ALL CLEARANCE ITEMS ARE FINAL SALE.

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Processing & Shipping

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How long will it take to receive my order?

All orders are processed within 3-5 business days (Monday - Friday) 

 My package has been lost/stolen . What should I do?

Please make sure to submit the correct address. We are not responsible for packages that are lost/stolen. Once your package leaves our premises we are not responsible for them as USPS or UPS is a shipping service that you agree to allow us to send for you. Once we send the liability is between you and USPS or UPS; however, we will do our best to help you find your package since each order comes with a tracking number. In the case where the tracking says delivered but you haven't received your package, you can visit your local post office or contact USPS or UPS to file a claim. 

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We do our absolute best to get orders out ASAP, so you definitely might receive your tracking number much sooner!

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In-Store Pick Up

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We do offer in store pick up. Please write a quick note in your order notes letting us know you will be picking up in store. Please also call our online customer service to let us know that you will be picking up. All shipping costs will be refunded once package is picked up. You must email from the same email that was used to placed order that you picked up in store before we hand you package/refund shipping. 

Online Customer Service

(602) 410-0056

Monday- Saturday 

12  - 7:30 pm PST

*Sunday Online Customer Service Closed

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